I am not exactly sure why this happens, but it has pretty much happened since the site was launched, so whenever Forge of Empires is updated, please be patient if there is a day that the site has not been update and know that I am paying attention and trying to fix any issues that may arise to keep it from doing a timely update. Forge Point Calculator; Great Buildings Finder; Site Updates. I have received quite a few emails lately and I do my best to reply to each of them but sometimes it takes a bit of time. When a new game update is released, often times the data collection updates fail for 1-2 days. Our offerings extend from 1869 through 2019, focusing on the best that the steam and transitional eras had to offer. We are among the only content developers for Trainz that frequently model 1890s and early 1900s equipment. Forge3 is an award-winning company founded in 2004. On average, an insurance agency signs up for ActiveAgency every day, making it the leading insurance agency website platform. We have offices in the Lehigh Valley, PA and Columbus, OH. Contact Us Website Accessibility.
At WebsiteForge we take pride in our excellent customer support.
For faster service, it is recommended to use our Online Support by clicking on the blue image, to the right and above this text. When it indicates we are ONLINE.
Otherwise please leave us a message, Checkout our knowledge base, post it in ourFacebook Groupor use theVideo Tutorial Index, orcreate a ticket.
M-F 8:30AM-7:00PM EST
Phone 1-888-558-2446 X3
Most Common Support Issues:
|Your email suddenly stop delivering to your inbox? (was working fine and without changes to your configuration stopped)|
|You can receive but NOT SEND email messages.|
|Your web site suddenly is redirected to what seems to be a different web site. Usually with advertisements.|
|You cannot pull up your web site|
Youremail suddenly stop delivering to your inbox? (was working fine and without changes to your configuration stopped)
Your mailbox is full. Make sure you don't have your email program configured to 'Leave mail on server'. Also make sure if you are 'redirecting' a mailbox to another account -- uncheck 'Store redirected email' if it's not getting checked directly.
Youcan receive but NOT SEND email messages.
You may have not enabled 'Outging Authentication' in your email program. You should check the option named 'My outgoing server requires authentication' in your OUTGOING SERVER settings. Click here for help
Your ISP (DSL, Cable, Dialup provider) may not allow you to send mail that belongs to a domain other than your ISP. To resolve this go to your Advanced Options of your email program (Outlook, Outlook Express) and override the PORT setting. Instead of port 25. Change it to 2525. This should allow your email to send.
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Yourweb site suddenly is redirected to what seems to be a different web site. Usually with advertisements.
Your domain name may be expired. You may have received emails asking you to renew your domain name but missed them. Verify your domain is not expired through the company you purchased your domain. Of you purchased the domain through Website Forge -- you should of received an email for renewal. Contact support to verify.
You or someone in your organization may have misconfigured your DNS settings. Your DNS settings should be Primary: altns1.websiteforge.com and Secondary: altns2.websiteforge.com. Contact your registrar, the company you purchased your domain from, and make this change.
Youcannot pull up your web site
You may have closed your browser before your site was finished publishing. Login to your member's area and click the green Publish Site button. Wait at least 5 minutes before closing your browsear.
IF YOU CANNOT visit other sites -- Your ISP may be experiencing problems. Try to visit other sites likehttp://www.google.com/,www.websiteforge.com (WebsiteForge
). If you CANNOT view other sites, then contact your ISP (cable, dsl, or dialup provider).
DO YOU NEED TO UPDATE OR CHANGE YOUR CREDIT CARD INFORMATION?
Expired Cards: IF you have received an email asking you to update your card please login to your Member's Area and press the green Make Payment button located where your Publish button is normally.
Changing cards (card is valid but just want to change it): E-mail [email protected] and they will respond with a link to an update form.
Take a look at our Blog articles!
See ourvideosfor quick & easy answers
See our new Knowledgebase
Live Chat Support Hours: M-F 8:30AM-7:00PM EST
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